December 7, 2018 Written by: Scott Williamson I was reading a book by Elizabeth Woodcock called “Front Office Success” that inspired me to write this blog. She says, and I agree, that customers today often feel like they are treated like they are a nuisance instead of the reason that a company is in business. What if your patients feel like they are a nuisance? I don’t think anyone intentionally treats people unkindly, but when they are busy or have other things on their mind, their actions may give the wrong impression (remember the blog on “stories?”). Capturing and keeping the loyalty of patients is a long-term challenge. It's something you must strive for every day and with every transaction and interaction, no matter how big or small. We talk about the need for a culture of respect at our “Fundamentals of Excellence” conference ...
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