The Choice Network

Knowledge  |  Strategy  |  Intelligence

Your Partner in Practice Management

What is OPIE Choice Education?

Choice Education is a multi-tiered educational system for OPIE and Futura Software users that will progressively engage learners throughout your practice. Similar to a college curriculum, we start with foundational competencies by teaching the basic software skills needed to be proficient operationally. We then offer progressive training that equips your staff members with practical skills for data informed management, organizational leadership and critical thinking skills. Our education process will improve the synergies among your people, processes and software tools.

Browse Course Catalog

A New Way to Learn Your Software

Engaging and Awesome!

  • Make everyone in your office an expert!
  • Short, ten minute interactive sessions!
  • Consistent, measurable training!
  • Ensure everyone understands!

Don't Just Take it From Us

Listen to Your Friends in the Profession

I am even learning some new things being a 10 year Futura user!

K. Robinson (Lawall)

I think this is a great idea and certainly will help training new people- so great job!

T. Dailey (Armac)

Make Better Decisions

Data Informed Management

Metrics increasingly drive today’s healthcare organizations in every phase of their operations. Optimal performance hinges on constantly monitoring key performance indicators (KPIs) and acting decisively to address issues before they significantly impact the organization.

Key Metrics At A Glance

The Choice Dashboard provides insight into the operational and financial performance of your practice by keeping track of timely metrics and delivering actionable information to help drive the decisions that move your company forward.

The experience to help transform your company with project based consulting.

Areas of Specialization

  • Workflow and practice management
  • Revenue cycle management
  • Admin and compliance management
  • Clinical and patient care
  • Software implementation
  • Data mining
  • RAC audit responses
  • Organizational leadership and staffing
  • Data analytics
  • Workflow analysis
  • Facilitating weekly WIP meetings
  • Office layout and design
  • Definition of roles and responsibilities
  • Dashboard tools
  • Expansion and transition planning
  • Business best practices
  • Analytic tools
  • Finance and accounting
  • Custom dashboard development

Weekly Video Conferences

Professionally facilitated web-based events to reinforce skills and implement best practices

Human Resources

Leading Experts will fill you in on the latest trends in Human Resource management.

Risk Management

The Experts at Cailor-Fleming will keep us current on risk management strategies and best practices.

Choice Update

Find out what’s happening at Choice…What trends are we seeing, what opportunities are there for you?

Legal & Compliance

In the ever-changing world of health care and reimbursement, it is good to know that you can come here for the latest happenings!

Our services focus on our clients. Let us help you achieve a specific strategy or goal.



Stay tuned for 2019 dates

This comprehensive event is for ALL OPIE SOFTWARE AND FUTURA USERS with specific tracks for clinicians, admins and billers. It is a great place to learn and create connections.

More Info

Fundamentals of Excellence

November 5 - 7, 2018
Austin, TX

This conference is designed specifically to help everyone within an organization understand team dynamics and individual roles to build a high performing, sustainable business. Anyone with or aspiring to a managerial or leadership position should attend this conference.

More Info

MasterMinds ™

January 24 - 27, 2019
Grand Cayman, Cayman Islands

The OPIE Choice Leader’s MasterMind™ Conference focuses on answering today’s toughest questions about building and maintaining a successful, sustainable O&P enterprise in a world of intensifying compliance, reimbursement and technological changes.

More Info

Membership Benefits

On-Demand Education

On-Demand Education

Get the "hows" and "whys" of your software with on-demand education!
Free Registration to OPIECon

Free Registration to OPIECon

Members receive ONE FREE Registration to our flagship OPIECon Conference per year!
Choice Management Dashboard

Choice Management Dashboard

Metrics increasingly drive today’s healthcare organizations in every phase of their operations.
WayStar Advanced Analytics

WayStar Advanced Analytics

WayStar’s analytics solutions provide insight into operational and financial performance to keep track of timely metrics.
Accreditation Manual

Accreditation Manual

OPIE or Futura-specific policies and procedures to assist your facility in the accreditation process.
Free HR Consulation

Free HR Consulation

On-demand access to Human Resource experts. Get quick, Confidential answers to HR matters.
Legal and Compliance

Legal and Compliance

Informational updates on current legal issues and trends affecting O&P practices.
Cyber Liability Coverage

Cyber Liability Coverage

Protect yourself from the biggest threat to health providers today: ransomware and data-breach.
Risk Analysis

Risk Analysis

Comprehensive review to give you peace of mind that your business is properly insured.
Solutionreach Program

Solutionreach Program

Automate your patient outreach with integrated appointment reminders and scheduling tools.
Newsletters and Webinars

Newsletters and Webinars

Weekly newsletters and regular webinars to keep you up-to-date with current trends and issues.
Consulting Services

Consulting Services

Preferred access to experts in all aspects of practice management.
Practice Management Coaching

Practice Management Coaching

Professionally facilitated web-based events to reinforce skills to implement best practices
Fundamentals of Excellence

Fundamentals of Excellence

Take your staff engagement to another level with professional training by world-class teachers.
Staples Discount Program

Staples Discount Program

Eligible to participate in our corporate discount program.
Register for Educational Events such as OPIE Con, Fundamentals of Excellence, MasterMinds
Access to On-Demand Education (pay-per-course)
Choice Newsletter and Webinars
$50 / month
Access to On-Demand Education: 100 level
Town Hall Meetings
Eligible for Surety Bond Coverage
Legal Updates
Staples Discount Program
$150 / month
Includes all Fundamental Benefits and...
Basic Business Intelligence Dashboards
On-Demand Education: 100 & 200 level
Comprehensive Risk Analysis
Free HR Consulting
Buy 1 Get 1 Free Admission to OPIECon
$300 / month
Includes all Management Benefits and...
Advanced Business Intelligence Dashboards
On-Demand Education: 100 – 300 level
Zirmed Advanced Analytics Discount
Buy 1 Get 1 Free Admission to Fundamentals of Excellence


Access to On-Demand Education
*Individual courses can be purchased







OPIE Con Coaching and Seminars
*Discount for Fundamentals of Excellence

5% Discount

Eligible for Surety Bond Converage
Legal Updates
Staples Discount Program
Discount on Consulting Services
(Excluding travel)




Discount on Accreditation Manual




Cyber Liability Coverage
Comprehensive Cyber Liability Coverage
Custom Policy
Business Intelligence Dashboards



Comprehensive Risk Analysis
Free HR Consulting
One free 2nd registration to OPIE Con ** **
One free 2nd registration to the Fall Conference **
Discount on Zirmed Advanced Analytics
Business Analytics Toolkit


Participation in MasterMinds event

By Invitation

Monthly Investment $0 $50 $100 after rebate
(normal $150)
$150 after rebate
(normal $300)
Average monthly value can be greater




** The 2nd person from your company (W-2 employee), when registered together, is free. Non-refundable, non-transferable,no cash value. Member must be continuous with OPIE Choice for previous 12 months at the eligible membership level.



Ten Tenets of Good Service

Ten Tenets of Good Service

December 7, 2018 Written by: Scott Williamson I was reading a book by Elizabeth Woodcock called “Front Office Success” that inspired me to write this blog. She says, and I agree, that customers today often feel like they are treated like they are a nuisance instead of the reason that a company is in business. What if your patients feel like they are a nuisance? I don’t think anyone intentionally treats people unkindly, but when they are busy or have other things on their mind, their actions may give the wrong impression (remember the blog on “stories?”). Capturing and keeping ...

Our Contributors

Scott Williamson

MBA, CAE(ret)

Scott Williamson, is the Executive Director of the OPIE Choice Network. He founded and is President of Quality Outcomes, LLC., a company dedicated to establishing a consensus building approach to identify broad-based Orthotic and Prosthetic (O&P) outcomes data to identify and teach professional best practices.

Christy Butler

Christy has a Bachelor’s degree in Business Administration with a concentration in Marketing, and she has over 10 years of marketing experience. Christy began her marketing career in construction, and decided she wanted to move to a field that gave her the feeling of being able to help others in some way.

Darren Donnelly


Darren has over 14 years of clinical experience. He is a certified orthotist and has a master’s degree in business administration. Darren is an integral part of the OPIE team, and he currently fulfills the role of National Account Manager.

Chris Doerger


Chris has been in the healthcare field for over 15 years with a master’s degree in physical therapy, specializing in lower extremity prosthetics. Her practice has included neurology, orthopedics, trauma /critical care, and burn care across multiple settings. As a Clinical Adviser for OPIE Software, she’s also a Clinical Professor at UCF.

Spencer Penhart

Penhart Performance Group (PPG) provides organizational training and development programs for companies and associations who value their employees and members. Simply put, we help companies and associations accomplish two things: maximize the effectiveness of their people, and increase their profitability.

Bob Spiel

MBA and Author of Flip Your Focus

Providing time-tested insights into personal and group teambuilding and leadership, Bob Spiel brings audiences a refreshingly unique take on the core actions and mindsets needed to unlock the talents and gifts inside each of us.

Lesleigh Sisson


Lesleigh has more than 25 years experience in orthotics and prosthetics. She is committed not only to helping the practice thrive, but also to make a difference for the people she encounters daily. She loves traveling, cooking, the outdoors, and her growing family.

Dennis Pelton

Dennis has been working in server management and network security for over 10 years, and he’s still just as passionate and excited about IT as I was when he first started! At OPIE, he manages an incredibly talented team that keeps our internal and external servers and services running smoothly.

Fundamental Level MembershipManagement Level MembershipLeadership Level MembershipPractice Management CoachingChoice MasterMind(TM) ConferenceOnline EducationChoice DashboardsOPIECon RegistrationFall Conference RegistrationMonthly Online Education SessionsConsulting ServicesUser/Accreditation ManualRisk AnalysisCyber LiabilitySurety BondStaples Discount ProgramHR ConsultationLegal ConsultationAdvanced Zirmed Analytics PackageSolutions Reach ProgramPatient Satisfaction ProgramCustom Dashboard CreationAnalytics ConsultingRevenue Cycle Management